What Employees Really Want
Wednesday, September 16th, 2009but don’t know how to ask for….
Today’s workplace is dominated by knowledge work, relationship management, innovation and constant change. To successfully lead you must understand, leverage and influence the cognitive needs of employees. Designing the workplace based on how employees think-and-feel makes for happy, productive and loyal employees.
Historically managers, product developers and organizational designers have viewed “thoughts and feelings” as far too subjective and variable to design and run a business on. Fortunately, that is changing. We are beginning to uncover deep and stable patterns in the mind – cognitive biases, mental models, metaphors, learning mechanisms, emotional processes and psychological needs – that provide requirements. When these requirements are met through good management or design they release blockbuster products and high performance workplaces.
