Cognitive Design

This site offers a good catalog of communication methods for service designers.  Cognitive designers will find some of them very useful. Check out service maps, customer journey maps, Lego serious play, experience prototyping and mood boards.

This entry was posted on Friday, July 10th, 2009 at 5:51 pm and is filed under Service Innovation, Technique. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.