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At New Value Streams we move metrics for a living. To move metrics you must change behavior. Changing behavior means understanding the cognition (or thinking and emotions) that drives the behavior. This is why we approach all our engagements through the lens of employee and customer cognition. We have found the best way to improve a complex process or generate new product ideas is to understand the "workflow between the ears".
Knowledge Management:
- Define knowledge assets and risks
- Knowledge worker productivity
- Develop and sell knowledge products / services
- Protect and leverage intellectual property
- Learn faster than your competitors
- Knowledge governance and politics
- Metrics and measures for knowledge management programs
- Evaluate and select knowledge management technologies
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Innovation:
- Facilitate innovation sessions
- Model the cognition of customers
- Determine cognitive load and fit of your current offerings
- Human-centric design of new offerings
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Strategic Change:
- Facilitate senior team in establishing vision for change
- Develop value proposition for change
- Model group cognition
- Cognitive science of change plans
- Devise change tactics
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Technology:
- Scout and evaluate new technologies
- Frame complex technology initiatives
- Develop project charters and plans
- Lead implementation teams
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